Life Cover How to make a claim (a guide)

In order to settle the claim quickly, the following information is required:

• Policy Document
• Evidence of age* (either birth certificate, passport or drivers licence)
• Death Certificate* (if cause of death is subject to Coroner’s report – a copy of the report will be required)
• Probate or Letters of Administration (only if claim is greater than $11,000.00)
• Marriage Certificate* (Only required if the name on the death certificate differs from the name on the birth certificate)

These items must be forwarded to the Claims Team to enable them to process a claim.

Steps:

1. Once notification of the death claim has been received, either by phone or letter, verification will be sent advising of the Insurance Companies requirements. If requested and applicable, the Bereavement Support Benefit will be paid to the nominated beneficiary at this point.
2. Once all requirements have been met and the claim has been admitted, a claim discharge form is sent to be signed by the owner of the policy OR executor of the estate.
3. Payment will be made by direct credit upon receipt of the Claim Discharge Form.
   Copies of these documents must be certified as true and correct by a solicitor, Justice of the Peace or other person authorised to take statutory declarations.